If in the unfortunate case you are not 100% happy with your purchase, you can feel confident knowing that Urburn will offer a repair, replacement or refund on your purchase if the product is deemed to be faulty.
We require that you return the product to us within (14) days of purchase to qualify.
If you would like to go ahead and return your Order, you can do so here.
Urburn will gladly offer a repair, replacement or refund for the item you wish to return on the following conditions:
(1) the item is deemed to be faulty;
(2) the item is returned within 14 days of purchase;
(3) the item has not been worn or damaged;
(4) the original tags (where applicable) are attached;
(5) you present proof of purchase and follow our Return Policy.
Returns are only issued for items purchased on Urburn Australia
For items purchased outside of Urburn Australia, please contact the original seller.
- Begin by downloading our Product Return Form
- Print the form
- Fill out the form and post along with the original invoice and product(s) you would like to return
We remind all customers not to return item(s) without the original invoice and the Product Return Form.
Any item returned without an original invoice will be considered as an unauthorised return and will be rejected.
Urburn is not responsible for unauthorised returns.
How long does it take to process a return? Once the returned item arrives in our warehouse, it may take 7-12 business days to process. All returns/replacements are processed as quickly as possible.
Is the return postage refundable? We are unable to refund any postage costs back to Urburn.
How do I know when my return has been received? We advise you obtain a proof of postage or use a tracking service as we can only refund items that we receive and are not responsible for returned items lost in the post.
Can I return a product if I’ve changed my mind? We are unable to accept returns for change of mind. We will process a repair, replacement or refund if the product is deemed to be faulty.
How do I contact Urburn? If you have any issues or questions, please email: Order Enquiry